Ruby Medical Centre

Ruby Medical Centre

Ruby Medical Centre is very conveniently located in the heart of the town in the bustling shopping area amongst other buildings.

Parking

There is public parking available in and around the area – There is parallel street parking on Hampton Street, there is a parking bay next to the Bakery south of the clinic (approx. 2 minutes’ walk), across the road from the surgery behind IGA, and Shire parking north of the clinic (approx.1 minute walk).

Patients with disability, particularly those who require wheelchair access, who are having any issues finding parking, are encouraged to contact the clinic and we can arrange alternative options for you.

In addition to doctor’s consultation rooms and treatment room, this purpose-built medical center houses Pathology, Psychology, Audiology and Osteopathy , and is collocated with the 777 Pharmacy on Hampton street.

Schedule of Fees

 *Procedures (excisions, biopsies, Implanon insertion, iron infusion, etc.) – Some procedures involve a consumables fee which is NOT included in the consultation fee. Please see consumables price list below.

For general, non-commercial consultations – Dr Nandhini Rangarajan bulk bills for Pensioner Concession Card holders, Health Care Card holders, Commonwealth Seniors Health Card holders, Veteran Affairs card holders, cervical screenings, and patients 16 years & under. *Please note – These patients will still need to pay for any consumables used during procedures e.g., excisions, biopsies, Implanon insertion, iron infusion, etc.

– Payments are required on the day by cash or Eftpos.

– All fees and charges are at the Doctor’s discretion.

– Please notify us at least 3 hours prior to cancelling your appointment.

– Failure to attend an appointment may incur a missed appointment fee.

Schedule of Fees – Consumables

Consumable fees are not covered by Medicare or concession cards and are an added fee to the Doctors time to cover our treatment room & procedure consumables expenses. Please feel free to discuss the cost with staff before the procedure commences.

50% off for concession card holders (except for Liquid Nitrogen charges)

Our motto is “service to humanity”, so Ruby Medical Centre offers bulk billing to people 16 years and under, and to concession card holders. We understand that families face financial hardship from time to time. We are here to serve the community by providing easily accessible medical facilities.

Bulk billing is a payment option under the Medicare system of universal health insurance in Australia. It can cover a prescribed range of health services as listed in the Medicare Benefits Schedule and is at the discretion of the health service provider.

Practice Information

Entity Name: Vaidya Narayana Pty Ltd

ABN: 71 641 371 039

Healthcare Provider Identifier (HPI-O): 8003625833404316

Practice Address: 128 Hampton Street, Bridgetown WA 6255

Practice Phone Number: (08) 9786 6000

Practice Fax Number (08) 9786 6001

Practice Email Address: reception@rubymedical.com.au

Practice Website: www.rubymedical.com.au

Practicing Doctors Details:

Dr. Nandhini Rangarajan

General Practitioner

Provider No. 5306513J

AHPRA No. MED 0002055874

Dr. Chris Rose

FRACGP, DIP OCC MED, DAME

Provider No. 022545JW

AHPRA No. MED 0000965655

Dr. Peter McKenna

MBBS, PGDIPHEALTH PROMOTION

FRACGP, MPHTM, FACRRM, AFRACMA

Provider No. 431443KY

AHPRA No. MED 0001369530

Response to Patient Feedback

Dear patient,

Ruby Medical Centre would like to let you know how we have managed and responded to some of your much appreciated feedback. Using a Patient Feedback Survey, as we continue to do, the following has been discussed and actioned:

Costs incurred to patient – It has been brought to our attention that there is some confusion about costings, specifically regarding consumable costs.

Consumable costs are incurred when a patient has a procedure at Ruby Medical Centre. This includes, but is not limited to – excisions, iron-infusion, Mirena insertion, Implanon insertion, etc.

In response to this concern, Ruby Medical Centre has updated our price schedule. You can find our price schedule in the clinic’s reception area, and on our website (see above). Our practitioners will also keep a price schedule in their rooms and will inform patients of costs prior to undergoing any procedure.

Amenities for children in waiting area – Some patients have suggested that a play-area for children would be a nice and convenient feature for our clinic. While we agree, and certainly consider this for the future, we are going to hold-off on this for the time-being due to the current situation surrounding the COVID-19 pandemic.

Parking Accessibility – A popular aspect of concern was parking – specifically regarding the lack of ideal and convenient parking. We have put up signage, and put information on our website, letting patients know about some of the parking options that we do currently have. Patients with disability, particularly those who require wheelchair access, who are having any issues finding parking, are encouraged to contact the clinic and we can arrange alternative options for you.

Once again, we very much appreciate your feedback, and we will continue to use it to further improve the quality of our service to you.

Privacy Policy

Ruby Medical Centre privacy policy

Current as of: 01/11/2021

Introduction

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding, and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect?

The information we will collect about you includes your:

• names, date of birth, addresses, contact details
• medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
• Medicare number (where available) for identification and claiming purposes
• healthcare identifiers
• health fund details.

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our practice may collect your personal information in several different ways.

1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
2. During the course of providing medical services, we may collect further personal information. This may be collected through some or more of the following – Electronic transfer of prescriptions (eTP), My Health Record, eg via Shared Health Summary, Event Summary.
3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

• your guardian or responsible person
• other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
• your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

When, why, and with whom do we share your personal information?

We sometimes share your personal information:

• with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
• with other healthcare providers
• when it is required or authorised by law (eg court subpoenas)
• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
• to assist in locating a missing person
• to establish, exercise or defend an equitable claim
• for the purpose of confidential dispute resolution process
• when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
• during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary), or other.

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.

We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified, and the information is stored within Australia. You can let our reception staff know if you do not want your information included.

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms, including, but not limited to paper records, electronic records, visual records (X-rays, CT scans, videos and photos), and audio recordings.

Our practice stores all personal information securely; by electronic format, in protected information systems and in hard copy format in a secured environment – using passwords, secure cabinets, and confidentiality agreements for staff and contractors.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing, and submit to us either in-person, by postage, by fax, or by email; and our practice will respond within a reasonable time – typically within 7 days of the request. See contact information in page footer, below.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing and submit to us either in-person, by postage, by fax, or by email. See contact information in page footer, below.

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing, and submit to us either in-person, by postage, by fax, or by email; and our practice will respond within a reasonable time – typically within 7 days of the request. See contact information in page footer, below. We will attempt to resolve it in accordance with our resolution procedure.

You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. This notice will be updated when we amend this policy, or you can find via our website.

Communication Policy

Test Results

All test results go through a recall system and are reviewed by the doctors. Results, including pathology and imaging, are the responsibility of the patient. Ruby Medical Centre will attempt to contact patients regarding abnormal test results, but we are not always able to make contact at first or second attempt. If you have concerns or would like to know your results, please contact us for an appointment, or you can have the results emailed to you, or left at reception for you to collect. Reception staff and nurses require your doctor’s permission before they can handover the results to you, so there will be a short waiting period. Please note – If you would like to discuss your results with a doctor, a normal appointment fee will apply.

Returning telephone calls & electronic communications

Reception staff will return all queries, phone calls, and emails, as soon as possible, and so far as they are authorized to. If you contact reception wanting to know something from your doctor, reception will forward this request on, and get back to you at the earliest opportunity.

Please note – it may take up to 48 hours for us to get back to you. If you believe your request is urgent, please let us know.

Complaints & Suggestions

If you have any problems, concerns, suggestions, etc., we would very much like to hear them. You can discuss with the doctor, nurse, or reception staff. If you would prefer – you can submit in writing via post, email, fax, or you can place in our Complaints/Suggestions box, located at the reception desk. See contact information in page footer, below.

Alternatively, you can discuss outside of our practice, contacting Health and Disability Services Complaints Office –

Address: Health and Disability Services Complaints Office, GPO Box B61, PERTH WA 6001

Complaints and enquiries line: (08) 6551 7600

Country Free Call: 1800 813 583

TTY: (08) 6551 7640

Email: mail@hadsco.wa.gov.au